Privacy Policy

TradeGenetix ("we," "us," or "our") operates the TradeGenetix website and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or otherwise interact with us. By using our website or purchasing our products, you consent to the practices described in this policy.

If you do not agree with the terms of this Privacy Policy, please do not access the website or use our services.

Information You Provide Directly

We collect personal information that you voluntarily provide when you interact with us, including when you:

• Purchase an individual trading strategy (name, email address, billing address, and payment information)
• Subscribe to our mailing list (email address)
• Request a custom strategy build (name, email address, and project details)
• Submit a refund request (purchase details and, if applicable, redacted brokerage statements)
• Contact us through any communication channel (name, email address, and message content)

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including your IP address, browser type and version, operating system, referring URL, pages visited, date and time of access, and device identifiers. This information is collected through server logs and may be used to maintain site security, diagnose technical issues, and understand aggregate usage patterns.

Information from Third Parties

We may receive information from third-party payment processors (such as Stripe) to confirm transaction status. We do not receive or store your full credit card number, CVV, or other sensitive payment credentials. Payment processors handle this data directly under their own privacy policies.

We use the information we collect for the following purposes:

• To process and fulfill your purchases, including delivering strategies and issuing refunds
• To send transactional communications such as order confirmations, delivery notifications, and refund status updates
• To send marketing communications to mailing list subscribers, including announcements about new strategy releases (you may opt out at any time)
• To respond to your inquiries and provide customer support
• To maintain, improve, and secure our website and services
• To detect and prevent fraud, unauthorized access, and other illegal activities
• To comply with legal obligations and enforce our Terms of Use

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

• Service providers. We share information with third-party vendors who perform services on our behalf, such as payment processing, email delivery, and web hosting. These providers are contractually obligated to use your information only for the purposes of providing their services to us.
• Legal compliance. We may disclose your information if required to do so by law, regulation, subpoena, court order, or other governmental request.
• Protection of rights. We may disclose your information when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud, or to respond to a government request.
• Business transfers. In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any change in ownership or use of your personal information.

Our website uses a limited number of cookies and similar technologies to operate effectively. For detailed information about the specific cookies we use, their purposes, and your choices regarding cookies, please see our Cookie Policy.

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Purchase records and transaction data are retained for seven (7) years to comply with tax and financial reporting requirements.
• Mailing list information is retained until you unsubscribe or request deletion.
• Community poll votes are retained for the duration of the active poll cycle and are anonymized thereafter.
• Refund-related records, including any brokerage statements submitted, are retained for one (1) year following resolution and then permanently deleted.
• Server logs are retained for ninety (90) days and then automatically purged.

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS/SSL), access controls limited to authorized personnel, and secure storage of records.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of any account credentials associated with your purchases.

All Users

• Opt out of marketing emails. You may unsubscribe from our mailing list at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
• Access and correction. You may request access to the personal information we hold about you and request correction of any inaccuracies by contacting us at the address below.
• Deletion. You may request deletion of your personal information, subject to certain legal exceptions (such as records we are required to retain for tax or legal compliance).

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to know. You may request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business purpose for collection, and the categories of third parties with whom we share it.
• Right to delete. You may request deletion of personal information we have collected, subject to certain exceptions.
• Right to correct. You may request correction of inaccurate personal information.
• Right to opt out of sale or sharing. We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.
• Right to non-discrimination. We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise any of these rights, please contact us using the information in Section 12 below. We will verify your identity before processing your request.

European Economic Area, United Kingdom, and Switzerland (GDPR)

If you are located in the EEA, UK, or Switzerland, you may have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectification, erasure, restriction of processing, data portability, and the right to object to processing. You also have the right to lodge a complaint with your local data protection authority. To exercise these rights, please contact us using the information in Section 12.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

Our website may contain links to third-party websites or services, including trading platforms (NinjaTrader, TradeStation, MetaTrader, MultiCharts, TradingView, ProRealTime, and Interactive Brokers) and payment processors. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party site you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where required by law, provide you with additional notice (such as a prominent notice on our website or an email notification). Your continued use of the website after any changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, wish to exercise any of your rights, or need to report a privacy concern, please reach out through our Contact Us form (select "Privacy / Data Request").

We will respond to all legitimate requests within thirty (30) days. In certain circumstances, we may require additional time, in which case we will notify you of the extension and the reason for it.